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Thread: Guarantee Stateroom Holland America

  1. #1
    Casual Cruiser bozilla's Avatar
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    Guarantee Stateroom Holland America

    I've booked a cruise on HAL Westerdam out of Port Everglades, FL on 04/22/08 as a "guarantee" room in a specific category stateroom. I've done this before on HAL on an Alaska cruise and didn't have any problems. However, I spoke with a representative from HAL and was informed that there is a possibility that a stateroom may not be available on the cruise with a "guarantee" reservation, but you would not be informed of the unavailability until one (01) week before the cruise. Has anyone booked a "guarantee" on HAL and found that there was no stateroom available shortly before the cruise was scheduled to depart?

  2. #2
    CruiseLineFans Officer/Administrator Cruise Planner's Avatar
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    The person you talked to has no idea what they were talking about!

    First, you should never book directly with the cruise line - use a reputable agent instead. Not only are their services free, but they can answer all your questions and help you should any problems arise.

    As for the 'guarantee' cabin - you are guaranteed a cabin in that particular category or above, period! Guarantee means just that - you will be on that particular cruise, that you are guaranteed! You just don't know where on the ship you'll be. If you book an inside guarantee cabin, then you will more than likely be in an inside cabin, but you could be upgraded to a higher level inside cabin. Sometimes you may be lucky and get bumped up to an oceanview cabin. I've even had clients get really lucky and get bumped up to a balcony cabin.

    But if you get a guarantee cabin, they will not bump you from the cruise.

    Worse case scenario, they overbook a particular cruise. If that's the case, they'll send out notices asking for volunteers to take another cruise and they will get certain concessions, such as an upgrade, refunds, and onboard credits.

    It's possible the person you were talking to confused a 'guarantee' cabin with a 'waitlisted' cabin. If you put yourself on a waitlist, yes, it's possible you may not get on the cruise.

    But, and pardon me for repeating this, you are guaranteed space on that cruise if you purchase a guarantee cabin.

    Too bad you didn't get the name of the person you talked to as they should be reported for giving you false information.

    Pete

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  3. #3
    CLF Navigator Krazy Kruizers's Avatar
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    A guaranteed stateroom is exactly that!! You will get a cabin in the category that you booked the guaranteed in.

    I see that at the present time only inside cabins are left.

    As for bumping -- this has happened a couple of times on completely sold out cruises that were overbooked -- people weren't exactly bumped. When the ships were overbooked, HAL called people asking if they could book a different date and gave some incentives. That has happened on the Maasdam and Noordam quite a few times in the last couple of years. But those cruises were offered more than once. You can be certain that HAL will watch this cruise so as to not get into that situation being as this cruise is offered only once.
    CLF Navigator - if you need help for Holland America -- ask me -- Yonnie
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  4. #4
    Almighty Cruiser Mystery Gal's Avatar
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    My HAL cruise was a guarentee inside room and was upgraded to an outside cabin. It was great.
    Helen

  5. #5
    Casual Cruiser bozilla's Avatar
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    Thanks for the information. I was almost sure that a HAL guarantee was a guarantee. Having been deceived/mislead by the travel industry on more than one occasion, I double check on everything. I always get multiple cruise quotes from travel agents and I make sure, through contact with cruise line, that cruise was booked properly. I should point out, when I send a email to HAL requesting their written policy concerning guaranteed reservations, no response was received.

  6. #6
    CLF Navigator Krazy Kruizers's Avatar
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    Who do you send e-mails to at HAL?

    You really need to get a TA that you can talk to in person.
    CLF Navigator - if you need help for Holland America -- ask me -- Yonnie
    Cruising is a wonderful way to enjoy retirement!!
    Stopped counting after 110 cruises.

  7. #7
    CLF Navigator cruisin' chick's Avatar
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    A major problem with many of the cruiselines is that their customer service reps tend to be poorly trained. I imagine many of them haven't even been on a cruiseship. It's a bit exascerbating (or something like that) when you have a question, and either the CSRs don't have a clue or tell you the wrong thing.

    If you remitted your final payment, you'll have a cabin. As the others have said, "guarantee" just means you're not selecting a specific cabin, with the hope of being upgraded to a category and a cabin that you want.

    We once received a phone call the day before a cruise, asking if we would postpone our cruise for a few weeks in exchange for a full refund and an upgrade (from the lowest category of inside) to a balcony. For many reasons we turned it down and kept our original sailing. I'm sure they found someone willing to take the offer.
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  8. #8
    Casual Cruiser bozilla's Avatar
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    HAL's response on Guarantee stateroom

    I did receive a response from HAL: You are booked into a GUARANTEE stateroom. A guarantee stateroom means that stateroom assignment will not be made until 1-7 days prior to departure. The stateroom assignment is made at the discretion of our Ship Inventory Department based on rate paid, Mariner status and availability. Guests who are booked into a guarantee stateroom are guaranteed they will be assigned the category they paid for. If space allows, our Inventory Department may assign a complimentary upgrade. However, upgrades are never promised because they are based on available space. We do not guarantee the location of your stateroom assignment. You may be assigned a stateroom which is forward, aft or mid-ship. Guests do relinquish any specific stateroom location requests to our Inventory Department when booking a guarantee stateroom. If you have a specific need or request to be mid-ship, forward, aft, or near an elevator, we highly recommend you book into a category where a stateroom assignment can be made. Once Ship Inventory assigns your stateroom a new invoice will be emailed to you. Or, you can check back with us within the week prior to your cruise and we can advise you of your stateroom assignment. Again, thank you all for the information. The only reason I posted the question in the first place is because of the misinformation received from a HAL booking person.

  9. #9
    CruiseLineFans Officer/Administrator Cruise Planner's Avatar
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    Thanks for posting HAL's response.

    See, I told you the person you talked to in the reservation department had no idea what they were talking about.

    Rule #1 - always book with a reputable agent. 80% of cruises are booked with agents.

    Rule #2 - if you want to do it yourself, be aware that most reservation people with the cruise line are nothing more than order takers. The average life expectancy of these people is 6 months before they leave. On average, they are not well-trained, have never been on a cruise, and don't even know what a ship looks like. They cannot answer most questions, especially about ports, since they've never been there or done that.

    Rule #3 - if you do it yourself and don't get an answer you want, hang up and call again - eventually you'll find someone who will give you a different answer.

    Rule #4 - when you get frustrated, don't know where to turn, and can't get the right answers, see Rule #1.

    What you went through with the reservation department is typical, so don't feel bad, you just got ahold of someone who knew nothing about their job other than how to take your money.

    Pete

    Awarded American Express Vacations 2014 GOLDEN GLOBE AWARD!! (Best of the best!)
    Pete & Nancy Peterson, Land & Cruise Specialists
    Open 9:00am to 1:00am EST 7-days a week!! ---- 703-858-9898 ---- 866-786-7926
    www.storybookcruises.com ---- dreams@storybookcruises.com

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