On the first day of your cruise, did you get a listing of the activities for your child's program? Was it a breakdown by day or even time period so your kid and you will know what to expect? And how changeable was the schedule? Which cruiseline was this on?
We have received a schedule breaking down the activities for the Pelicans or Pirateers (pre-tween to tween) on our three Princess cruises (with deviations every once in a while, probably due to number of kids showing up). I think we may have with Carnival. At least there was a schedule available, if I'm remembering correctly.
My friend who was on NCL America this summer says that there wasn't such a schedule for the kids' program. The last full night of the cruise, her daughter was in the kids' area and the counselor announced that they will have a pillow fight. The poor girl ended up with a broken arm. If the mother had known this was an activity, she would have kept her daughter with her.

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