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Thread: New boarding rules???

  1. #1
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    New boarding rules???

    A apologize if this has already been posted. I looked back several pages and did not see anything. This is the first I had heard of it, since we don't use a TA and our PVP knows we always get to the port before the rooster crows!!

    But for those who fly in the day of a cruise....I would hate to see someone denied boarding (with the ship sitting right there) because they are not there on time.



    This came from a Travel Agent on another Cruise forum:

    Important Updated Cruise Travel Information

    There are several changes that the U.S. government will be implementing in the coming months that will impact your cruise clients. Please review the following information and communicate these messages with them.

    Effective February 18, 2008 - Passengers MUST be on board at least one hour prior to departure

    Cruise ships departing from U.S. ports will be required by the U.S. Customs and Border Protection, to provide the full passenger and crew manifest to the U.S. government 60 minutes prior to departure starting Feb. 18, 2008. This means that all cruise guests will need to be on board at least* one hour before the shipís scheduled departure.

    In order for the ship to be able to depart port on time (and for your clients to be on board and not waving to the ship from the pier), following these suggested travel tips will ensure an on-time departure for all:

    Each passenger should submit their full and accurate identification information** to the cruise line as soon as possible but at a minimum prior to arriving at the departure port. Many cruise lines have online check-in available for guests that reduces the time they have to wait for their final boarding documents at the pier. Travel agents should encourage their clients to check-in online or offer to provide passengersí information to the cruise line with final booking.

    To avoid last-minute boardings (and possible denial of boarding), ensure your passengersí travel arrangements leave plenty of time to make it to the ship. Cruise lines outline suggested arrival times at the pier on their Web sites and/or their cruise documents. Encouraging cruise guests to arrive the day or evening before and enjoy the port city is the best recommendation for a stress-free start to their cruise.

    *Check with the individual cruise line for final boarding times (some are requiring guests to be on board 90 minutes prior to departure to meet this new government requirement).

    If a passenger does not make it aboard the ship in the allotted hour-before-departure timeframe, they may be denied boarding because their name has not been vetted by U.S. government databases.

    ** These fields include:

    Last Name
    First Name
    Middle Name (if there is one)
    Date of birth
    Gender
    Nationality
    Country of Residence
    ID Type
    ID Number
    ID Country
    ID Expiration Date
    Destination address
    Effective January 31, 2008 - Oral declaration of citizenship will no longer be accepted

    (Previously sent by CLIA on Dec. 21, 2007) Customs and Border Protection (CBP) announced that effective January 31, 2008, all travelers, including U.S. citizens, entering the United States through all ports of entry (including land and sea ports) will no longer have the option of orally declaring their citizenship. This previously accepted, but rare, practice of proving citizenship through oral declaration will no longer be sufficient. Cruise passengers must present the appropriate identification or risk being denied boarding.

    What does the January 31, 2008 discontinuation of the oral citizenship declaration option mean to you and your clients?

    Currently, CLIA member lines generally require proof of citizenship and a government-issued ID for boarding. This typically means a driverís license along with proof of citizenship in the form of either a:
    Passport
    Original or certified copy of birth certificate
    Naturalization papers (for U.S. Naturalized citizens)
    Other forms of Identification recognized by CBP see them at: http://www.dhs.gov/xtrvlsec/crossingborders/whtibasics.shtm#3
    These requirements have been industry standards, but will now be required by regulation and enforced as of January 31, 2008.

    Cruise passengers on international voyages who do not have proper citizenship and identification documentation will not be allowed to board their cruise after January 31, 2008. Please advise your clients of this change.
    Once again, as of January 31, 2008, all travelers, including U.S. citizens, seeking to enter the United States through land and sea ports of entry must present documents proving citizenship (such as a birth certificate or passport) and government-issued identification (such as a driverís license).
    Paradise Princess and Karaoke Queen

    Yet to sail: Legend 2008, Freedom 2008, Splendor 2008

  2. #2
    Almighty Cruiser sue miller's Avatar
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    Yes we do have it here under Royal Caribbean as they were the first to announce it but I believe it is all lines now, and they are serious!! Any latecomer that they allow to board late would start the 60 minute rule all ogver again. Ships pay for dock space, so they will not want to pay for extra hours docked!! So if you are coming in a day early you are Golden, but if you have a late flight, better to pay the change fee and get in earlier!! It would be very sad to be left on the pier and not allowed to board with the ship still there and lose all your money, and your cruise insurance will NOT cover it!!
    Some people try to turn back their odometers. Not me! I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.



  3. #3
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    Quote Originally Posted by sue miller View Post
    Yes we do have it here under Royal Caribbean as they were the first to announce it but I believe it is all lines now, and they are serious!! Any latecomer that they allow to board late would start the 60 minute rule all ogver again. Ships pay for dock space, so they will not want to pay for extra hours docked!! So if you are coming in a day early you are Golden, but if you have a late flight, better to pay the change fee and get in earlier!! It would be very sad to be left on the pier and not allowed to board with the ship still there and lose all your money, and your cruise insurance will NOT cover it!!
    I did not know about the cruise insurance not covering it!!

    This seems pretty "late notice" for folks who booked their flights months ago
    Thankfully we always fly in (or drive in for that matter) a day early.

    This needs to be a 'sticky' somewhere to give folks a heads up!!!
    Paradise Princess and Karaoke Queen

    Yet to sail: Legend 2008, Freedom 2008, Splendor 2008

  4. #4
    Almighty Cruiser sue miller's Avatar
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    Yup I will put it up!!
    Some people try to turn back their odometers. Not me! I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.



  5. #5
    Almighty Cruiser djgifford's Avatar
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    A sticky is a great idea....
    Dolores
    DJGiffordRN@aol.com

    Independent Agent for Beck Tours & Travel

  6. #6
    Almighty Cruiser sue miller's Avatar
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    It is stuck!!
    Some people try to turn back their odometers. Not me! I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.



  7. #7
    Almighty Cruiser Mystery Gal's Avatar
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    Good info. Just a question, say you book the air with the cruiseline and the shuttle through the cruiseline and for some reason they are the ones to make you late will you be denied?

    I usually fly in the day or two before anyway. I do plan to try to go from a port that is within driving distance to my house but might go the night before to a close hotel anyway. I don't like the stress of rushing. I always try to be early.
    Helen

  8. #8
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    Thanks for the sticky!!

    I also was concerned when I read of this change because it seemed (to me) to be very last minute.

    Ok a month is probably not what someone would consider last minute....but in the cruise world where you are booking flights MONTHS in advance....what are these folks going to do if their flights (even flights booked by the cruise line) cut it to close???

    Things that make you go hummmmm.....
    Paradise Princess and Karaoke Queen

    Yet to sail: Legend 2008, Freedom 2008, Splendor 2008

  9. #9
    Almighty Cruiser daWoods's Avatar
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    If you're flying in on a flight arranged by the cruise line, it's their responsibility to make sure you're there on time, otherwise the cost belongs to them. However, it puts added emphasis on the advantage on flying, or driving, in a day early to ensure you're there on time. That same notice tells you it's vitally important to have your immigration stuff in order before you go too. If you get there on time, but they have to enter all that stuff before you board, it could make you late, and again you will be left standing there. The Princess notice I got this morning says they need to have all that information at least 90 minutes before departure. Make sure you enter it on the line's personalizer.



  10. #10
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    Quote Originally Posted by daWoods View Post
    If you're flying in on a flight arranged by the cruise line, it's their responsibility to make sure you're there on time, otherwise the cost belongs to them.

    However, it puts added emphasis on the advantage on flying, or driving, in a day early to ensure you're there on time. That same notice tells you it's vitally important to have your immigration stuff in order before you go too. If you get there on time, but they have to enter all that stuff before you board, it could make you late, and again you will be left standing there. The Princess notice I got this morning says they need to have all that information at least 90 minutes before departure. Make sure you enter it on the line's personalizer.

    Unfortunately there are so many things these days that are out of the Cruiselines control where flying is concerned. Weather, shortage of pilot hours (Northwest), terror threat, nonscheduled maintenance.....

    This extra requirement certainly should get everyone to thinking about coming in the day before if at all possible.
    Paradise Princess and Karaoke Queen

    Yet to sail: Legend 2008, Freedom 2008, Splendor 2008

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