Thread: Cruise Vouchers sold on ebay

With a guarantee you might not get a cabin number until the day of departure but you should have a booking number. We have had guarantees and have ALWAYS had a booking number.

Originally Posted by nealberk

With a guarantee you might not get a cabin number until the day of departure but you should have a booking number. We have had guarantees and have ALWAYS had a booking number.

Well said! With a guarantee, you won't get a cabin number, but you should still get a confirmation and a booking number.

Pete

eom

That does not sound positive or very good service. You complain and they put you at the bottom of the list? I would be tempted after you take all the cruises or you get your money back(I would push hard for the latter) that you file a very negative report on them with ebay. After they have no hold on you, what can they do?

Hey, feel free to get them all over here to discuss how they really feel.

Well, I wish you all the best with this and hope all goes according to plan.

Personally, no company should EVER treat a client like that. But this is good information as it goes to show how some companies work and that often paying a little bit more will provide a world of difference when it comes to reliability, service, and dealing with a reputable agent.

But you still haven't given us an example on eBay so we can all look it and know exactly what you're talking about. That would be very helpful information for everyone.

Pete

What horrible customer service! Please let us know how things go after you get back from your cruise. Hopefully there won't be any problems, but it worries me that they won't give you the requested info.

I am going through a horrible time trying to resolve a problem with the shuttle service we used for our cruise (they messed up on both the pickup from our house AND the pickup from the pier -- they sent the driver to the other location). I thought their offer of a small credit was laughable in light of two screwups. I wasn't even getting a response from them until I sent a follow up email that said I would pursue further action (meaning contacting the credit card co.) and then I got the laughable offer. Somebody was asking about shuttle services over on the darkside and someone mentioned this company and I posted that I wasn't too happy with their service. This guy who apparently works in their marketing dept. somehow "joined" the site that day and saw my post. He offered to talk it over with me. I sent him the email correspondence instead (I knew I would get snarly on the phone). His response was an offer to send a voucher on our next booking. Hubby and I were shaking our heads over that. I sent my letter off to the cc company.

If that doesn't help, expect to see a thread from me on CLF and on the darkside.

Sorry, off topic to your situation, but if you have any problems with the cruise because they didn't provide the info, I hope you pursue further actions, too.

Go for it Patty!


I have my own personal vendetta against HAL still for the Cruise from Hell.

eom

Thanks!

I looked these up and then sent a couple to our contacts at RCCL, NCL, Celebrity, and Carnival to see what each has to say about these.

Let's face reality; how can they sell a 'voucher' for as low as $148 or even at $750, as you mentioned, and this will get you a cruise worth $3000? Doesn't make any sense. I did notice that you can only get one of these every 180 days. But if everyone could take advantage of these, it would put the cruise lines, as well as travel agents, out of business.

The sellers are all from Australia and United Kingdom with none of them from the U.S., so that makes one very suspicious.

It'll be interesting to see what our sales reps say about all this and I'll let you know when I hear anything.

Pete