Thread: How to complain when things go wrong

Say something—but the right way. Experts and readers weigh in


Stage one: When it happens

Act quickly
Say you're at a hotel and the air-conditioning is feeble or a lightbulb is out. Contact the front desk immediately. If the representative can't or won't remedy the situation, place a call to the company's toll-free customer-service number or, better yet, the frequent-guest rewards program (you did join, right?). When a Holiday Inn in Salem, Va., told Michaelene McWhinney, a BT reader from Greensburg, Pa., that it was out of hangers, McWhinney got in touch with Priority Club customer service. "We had hangers delivered to us within an hour," she says.


How to complain when things go wrong - Travel Tips - MSNBC.com

Originally Posted by MD11F

Say something—but the right way. Experts and readers weigh in


Stage one: When it happens

Act quickly
Say you're at a hotel and the air-conditioning is feeble or a lightbulb is out. Contact the front desk immediately. If the representative can't or won't remedy the situation, place a call to the company's toll-free customer-service number or, better yet, the frequent-guest rewards program (you did join, right?). When a Holiday Inn in Salem, Va., told Michaelene McWhinney, a BT reader from Greensburg, Pa., that it was out of hangers, McWhinney got in touch with Priority Club customer service. "We had hangers delivered to us within an hour," she says.


How to complain when things go wrong - Travel Tips - MSNBC.com

Hi Costa Guide - Thanks for the post - it is best to always be polite in all life situations - everyone comes out ahead - it all goes back to the golden rule "do unto others.............. As a side note - am looking forward to any and all Costa reviews - there are several CLFers going sailing on Costa in the next couple of months.

Thanks Ken! Good article.

You're welcomed, ladies.

Guardia40, the Fortuna will be in FLL around the middle of next month.