Thread: Six kicked off Sensation in the Bahamas

Coast Guard cleared the Ship sometime during the first evening of the cruise. I am sure that set the tone for the entire short trip.

Has anyone checked Cruise critic yet? Maybe a cruiser reported in more detail there.

[QUOTE=MCcruiser]Has anyone checked Cruise critic yet?


Cruise who? LOL...sorry...

[QUOTE=Texashorselady]

Originally Posted by MCcruiser

Has anyone checked Cruise critic yet?

Yep, actually I did. I posted the following over there yesterday.

Just watched the 5:30 Orlando news coverage of this return to port.

Some people were not happy and they were vocal about it. But one has to listen to them carefully and watch them when the speak.

One guy in a wheelchair complained that the day they sailed he begged for supervisory help in locating ice so he could keep his insulin refrigerated. They basically ignored him. He said his insulin went bad . . . . . . now if true, and I have no reason to believe it isn't, Carnival blew it 4 days ago.

Another gal was complaining that she got a norovirus from something she ate or touched or someone else. I don't buy her story. If she had norovirus she brought it aboard herself. Why do I say this. Well, it takes awhile to get ill after exposure, and a day or two to run its's course then maybe a day or two to return to normal. This gal looked fantastic. Course, one can always use the philosophy that anything is possible.

Yet another couple were vilifying them because "They assured us we would be thru debarkation at 7:00 am, 7:30 at the very latest, yet look at the time, we are going to miss our flight. For one thing, in sixteen cruises I have never, ever been assured that I would be off the ship by 7:30, NEVER. 2) I am not sure what time they were before the cameras, but this was also seen on the noon news, so I am assuming maybe 10-11 am. Well they just booked their return flight too da** early. Their fault, not CCL's.

There were 2 or 3 others, but IMO what it boiled down to was the fact that after the screw up on Friday, nothing was going to make this cruise good for some of these people, NOTHING. In the back of my mind watching them I could almost hear their brains figuring out how to scam a few bucks COMPENSATION.

Then when I was starting to build up a little sympathy for CCL, they released a statement to the press . . . . and I will paraphrase here.

We are sorry for any inconvenience to our passengers and they are ALL most important to us. If they have ANY unresolved issues they can contact our customer service department for resolution.

Well after I quit choking on that statement I just had to wonder who were the bigger fools here . . . . the complainers or CCL. Unfortunately my choice came down to CCL. Why? Because they absolutely, positively blew this from the get go. The reason for the 9+ hour delay rests squarely on the back and shoulders of CCL. THEY failed the CG safety inspection . . . . the passengers did not. That was bad enough in and of itself. However, they compounded their problems by the way they handled the fiasco at the port . . . once again none of this was the fault of the passengers. They failed miserably in their customer relations at the port on Friday. Those people were miserable, uninformed by management and basically treated rather rudely or at least indifferently by CCL. For this CCL offered miserly renumeration. Then today they tell them to go to that most fantastic of passenger pipe dreams. Customer Service. If ever an oxymoron existed it is this phrase in the cruise industry.

Now before you go off on me about renumeration, I am a firm believer that there are relatively very, very, very rare instances when they owe us passengers a thing . . . . . . however that is not the case this time. CCL should be ashamed for the abysmal way these passengers were treated last Friday and if they get bad press out of it, it is their own fault . . . . not the passengers.
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First I want to reply to the following ...

One guy in a wheelchair complained that the day they sailed he begged for supervisory help in locating ice so he could keep his insulin refrigerated. They basically ignored him. He said his insulin went bad . . . . . . now if true, and I have no reason to believe it isn't, Carnival blew it 4 days ago.

Most insulin now a days does not have to be refrigerated 100% of the time....it can go a day without being refrigerated...I was a diabetic specialist when I was a nurse manager...so this story is quite hard to believe.

Now...It does appear CCL messed up the first day...they, in my opinion, should have given all passengers some compensation for the ridiculous delay on the Friday....

But, on the other hand...I do think that most of the people griping....are full of crap...I have to read more....and the examples they give have to be specific...not broad....

I will write a daily report in April....hoping by then the kinks are worked out....lol

Originally Posted by djgifford

Most insulin now a days does not have to be refrigerated 100% of the time....it can go a day without being refrigerated...I was a diabetic specialist when I was a nurse manager...so this story is quite hard to believe.

DJ,

You are absolutely right. I was not aware of that fact until your note led me to do a little internet research. (should have done it earlier :headbang2). I guess I will now have to put that guy with the rest of the complainers that were shown in that report. I will stick by my thought that after the screw up on the first day, passengers such as these were never going to be satisfied . . . . . . no matter what.

I will also stick by my last paragraph "CCL should be ashamed of the abysmal way they treated their "most important" passengers and any bad press the got/get is their own fault and making.

It's one thing to complain it's another to get thrown off the ship.......LOL Shame on them must have made a spectical of themselfs....
Personally.....If I was on a ship and the bar was open I am set......LOL

Originally Posted by Chucksta63

Personally.....If I was on a ship and the bar was open I am set......LOL

I'm there.