Thread: Does a TA work harder for

Does a TA work harder and smarter for repeat customers? Does a TA work harder and smarter for the bigger sales? I would like the truth on this!!

That's sorta like the question, "Does this dress make me look fat, Honey?"
I treat every booked passenger the same whether they book the cheapest inside or a suite. I've done both, but tend to get a larger cabin the longer the cruise. I also sometimes splurge.
I would imagine that's the case with many others too.
The one area that I would show some preference to repeat passengers is maintaining a wish list for specific itineraries, dates or ships they would like me to keep an eye open for.
But I don't discriminate against someone that books the less expensive cabins.

Reggie

Originally Posted by hanna

Does a TA work harder and smarter for repeat customers? Does a TA work harder and smarter for the bigger sales? I would like the truth on this!!

Hanna, I actually find repeat customers easier, sometimes, because, as I get to know them, I learn their likes and dislikes, which helps in the researching and planning for them.

I work hard for all clients, new or old, big sale or smaller sale. I give gifts to all, and this is where the price tends to determine the gift size...
I do have things that I send to people in the mail at the end of the year, for repeat clients and clients that are travelling in the coming year...

I do extra things for the repeat clients as well.

I also am working on a referral program.

I feel like I am starting to ramble...does this answer the question?

Yes, the question has been answered.

Thanks to both of you