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Just goes to show you can't trust anyone - do your homework and make sure you're getting what you bargained for!
But I found it very interesting that the travel company actually released a copy of the digital conversation! I'm really surprised they didn't 'accidently' erase it so there was no proof of the conversation. And according to the story, the travel company was selling their own travel protection instead of acting as an agent for a travel insurance company - this in itself should send up a huge red flag. At the very least, they should have gotten the insurance provided by the cruise line instead of something offered only by the travel company.
Pete
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