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I have been away, but, I can respond now, lol.
It is a shame that she didn't ask for advice on a Travel agent from people on here... there are plenty of us with good morals. I also don't charge fees to change categories, or price adjustments etc. How crazy would I be to be rude to a client? That is just plain bad business!
After final payment the cruiseline really won't work with people allowing transferring of bookings...
The reason most of the agencies that won't allow the price adjustments is that they get less commission due to the lower price... but I personally feel that will come back to bite them in the butt!
I would definitely stay on the agency to take care of you though!
Good luck...
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